Front Office Manager | Exchange Hotel, Curio Collection | Salary + Benefits

Job description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Qualifications: - Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied - Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance - Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use - Act as Manager on Duty, supporting hotel-wide operations when required - Partner with the General Manager and Sales tea...