Ombudsman

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title: Ombudsman Location: Cleveland Facility: Cleveland Clinic Main Campus Department: PE Ombudsman-Clinical and Operational Improvement Job Code: T26152: Shift: Days Schedule: 8:00am-5:00pm Job Summary: Job Details: Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As Ombudsman I, you will develop and maintain an integrated approach to patient complaints/grievances and caregiver assistance that effectively focuses on continuous service improvement. Your work focuses on managing...