Assistant Customer Service Manager

Job description

Position Overview The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina. Job Description: Availability : Open: Shift : Morning, Day (Varies Per Store Needs) Schedule : Available Upon Interview Job Type : Full-Time Description: - Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels - Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation - React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible - Follow and enforce all RCS procedures - Perform customer intercepts to verify customer satisfaction - Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures - Wri...