Fan Advisor

Job description

Duties and Responsibilities Essential Duties and Responsibilities: - Outbound outreach between 100-125 sales calls per shift. - Connect to our Fans using our Campaign Dialer System while using our CRM system Salesforce. - Build Fan profiles on our CRM by conducting outbound call surveys around interests. - Fan Experience is a top priority, be a resource for any service requests that may evolve through conversation. - Promote Fans to connect with other Fanatics Teams like Sportsbook, Collectibles, and Events. - Warm transfer Fans through qualification to the proper lead funnel to speak to a channel specialist. - Continuous education on product and industry knowledge, industry trends, including all Fanatics offerings. - Ability to use CRM, CTI Phone Software, OMS systems, and Microsoft 365 Office software. - One Fanatics, we win as a team, missionary not mercenary. - Provide order updates to Fans, logistics tracking, partner with Business Operations for further order assistance. - Handle Fan escalation contacts, assign the escalation to proper leader if necessary. - Hot Market periods are an integral part of our business, open availability for evenings and weekend shifts. Education a...