Customer Service Representative - San Luis, AZ

Job description

Advanced Call Center Technologies – Job Description Call Center Representative – Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Summary Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions. - Multitasks by documenting information while speaking with the consumer. - Demonst...