Guest Service Representative

Job description

Description Job Summary: Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Essential Job Functions: - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). - Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. - Always maintain a friendly and warm demeanor. - Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards. - Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met. - H...