Account Specialist

Job description

Remote - must live within 1 hour of a Rehrig Pacific Company's facility in Atlanta GA, Buckeye AZ, Dallas TX, Desoto KS, Erie PA, Kenosha WI, or Orlando FL. Brief Role Description: The purpose of this role is to be the primary contact for customers and is responsible for maintaining customer accounts and files and providing product and service information across all aspects of Rehrig Pacific’s vertical businesses and industries. (Beverage, Emerging, Environmental and Perishables). The position partners with the Sales Department, fellow Account Specialists, Production, Inventory Control, Scheduling, Shipping, Logistics and Finance teams to ensure customer accounts, order status, production receipts and shipping are accurate in the system. Responsible for scalability of multiple accounts to small and medium customers with high complexity. This position will report to the Customer Service Manager. Key Accountabilities: - Customer Focus - Set up new customer accounts. - Maintain and update customer records and files. - Take customer orders either directly from customers or Sales Representative. - Lead all post Sales efforts to ensure customer needs are met and their order experience is...