Head of Patient Care Team

Job description

Lead patient outcomes. Shape service excellence. Drive operational performance. At Monarch Mental Health Group (MMHG), our mission is ambitious and deeply meaningful: To help more people recover from mental health conditions through evidence-based, innovative and compassionate treatment. We provide TGA-approved, medical device-based therapies as an alternative to traditional medications — including TMS, Esketamine, and other next-generation options. As Australia’s fastest-growing mental health treatment network, we are expanding our leadership team and are now seeking a high-performing Head of Patient Care Coordination. This is a role for someone who leads from the front — someone who thrives in complexity, creates structure, and elevates both patient experience and operational standards. About the Role: You will take ownership of the patient care coordination function across MMHG’s national operations, leading a team responsible for delivering timely, compassionate and highly coordinated care for patients with complex mood disorders. Your role sits at the intersection of clinical operations, patient experience, and organisational performance. You will be responsible for: This role...