Client Service Representative

Job description

Job DetailsJob Location: Allied Benefit Systems - CHICAGO, IL 60606Position Type: Full TimeSalary Range: $23.00 - $24.00 HourlyJob Category: Account Management & Client ServicesPOSITION SUMMARY Provide the highest level of service to our Clients via Brokers and/or HR representatives. ESSENTIAL FUNCTIONS: Act as the liaison between the client/broker and Allied Executives and Departments as it relates to Allied Advocate claims. Provide communication to clients and brokers regarding claim issue resolution. Troubleshoot, identify and improve internal processes with various Allied departments. Keep records of member and provider interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess need for negotiation on balance due issues. Work with other departments (Account Management, Client Services, Customer Service) as needed to resolve member issues. Meet and sustain productivity and quality metrics determined by management. Provides proactive outreach to clients to gain feedback on improved services. Performs other duties as assigned. EDUCATION: High School diploma or equivalent r...