Front Desk Supervisor

Job description

Description Tru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality, a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment. We are seeking a motivated and customer-focused Front Desk Supervisor to support daily front office operations. This role assists in leading the front desk team, ensuring smooth operations, and delivering outstanding guest service. Qualifications: Benefits: EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - Supervise and support front desk team members during assigned shifts - Ensure efficient check-in and check-out processes - Provide exceptional guest service and resolve guest concerns promptly - Assist with training, coaching, and onboarding new team members - Monitor reservations, room assignments, and guest requests - Ensure compliance with hotel policies and Hilton Hotels & Resorts brand standards - Coordinate with housekeeping and maintenance for room readiness - Assist management w...