Bilingual Customer Interaction Specialist FTC 6 Months

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Bilingual Customer Interaction Specialist FTC 6 Months Be part of the movement - and play your part. About the role: This role is focused on delivering a high standard of professional and efficient customer service across multiple communication channels. The successful candidate will be responsible for supporting customers with reservations, queries, and product information while ensuring a positive customer experience at every stage. You will play a key role in resolving issues quickly, building customer relationships, and confidently identifying opportunities to promote and sell additional products and services where appropriate. Please note – this role will be a fixed term contract for 6 months, working 24 hours per week. You will be responsible for: Handle customer reservations and respond to enquiries via telephone, email, live chat, WhatsApp, and other digital platforms. Provide first contact resolution for customer...