Quality Management Office (QMO) Analyst

Job description

Job Title: Quality Management Office (QMO) Analyst Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: None Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: The Quality Management Office (QMO) Analyst supports a large IT contract team serving a federal government client. This role is responsible for implementing and maintaining quality management frameworks aligned with industry standards such as IT Service Management (ITSM) and Capability Maturity Model Integration (CMMI). The QMO Analyst drives continuous improvement initiatives, ensures service delivery excellence, and develops documentation for management plans, standard operating procedures (SOPs), and processes. Additional responsibilities include coordinating program startup activities, conducting quality audits, tracking key performance indicators (KPIs), collecting and analyzing service level agreements (SLAs), and collaborating with stakeholders to enhance quality. Location: National Harbor, MD (hybrid – 3 days a week on site) Responsibilities: The candidate will work as the Quality Management Office Analyst on a large IT...