STR MGMT/CUSTOMER SVC DEPT LEADER

Job description

Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. - Communicate company, department, and job specific information to associates. - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products. - Stay current with present, future, seasonal and special ads. - Understand inventory/stocking and Computer Assisted Ordering. - Observe scheduled shift operating hours. - Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals. - Ensure that customers' needs are addressed quickly and professionally. - Conduct daily huddles with front end associates to discuss service standard and results. - Perform cash lo...