Account Advisor I - CARE Member

Job description

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. POSITION PURPOSE: Resolves benefit and claims inquiries received via the telephone, in person, or other acceptable receipt method from our members or providers in the call center `. Promotes and maintains a positive company image through direct contact with customers. Complies with all laws and regulations associated with duties and responsibilities. NATURE AND SCOPE: - This role does not manage people - This role reports to this job: SUPERVISOR, CUSTOMER SERVICE - Necessary Contacts: Enrollment & Billing, Claims, Provider Relations, Benefit Operations, Network Administration, Sales/Marketing, Accounting, Medical Management, Pharmacy, and Legal departments as well as members, providers, groups, brokers, other plans, insurance companies, Social Security Administration and Centers for Medicare and Medicaid Services (CMS). QUALIFICATIONS: Education: - High School Diploma or equivalent p...