Guest Experience Internship - Kimpton Vividora

Job description

Your day-to-day - Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. - Check guests in, provide information on hotel services and room location. - Ensure required identification is taken from guests at check-in in line with local legislative requirements - Answer phones in a prompt and courteous manner. - Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. - Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. - Accommodating general and unique requests. What we need from you - Currently studying a bachelor’s degree in hospitality or related field. - Previous hotel knowledge and experience in operational departments will be valuable. - Must be fluent in English. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.