Member Support Specialist

Job description

Be the heartbeat of our member network—supporting, connecting and empowering independent travel advisors to succeed. About Envoyage: Envoyage is part of the Flight Centre Travel Group family, supporting a thriving network of independent travel advisors and agencies across Australia. We provide the tools, support and community that empower independent operators to grow and succeed. The Opportunity: We're looking for a Member Support Specialist to join our Australia team. This is a hands-on role at the heart of our member network. You'll be the trusted day-to-day contact for independent advisors and agencies, supporting them from their very first day through to ongoing operations. You'll work across onboarding, network support, events and communications, making sure our members have everything they need to thrive. If you love solving problems, building relationships and making things run smoothly, this one's for you. What You'll Do: Support the Network (30%) Act as the first point of contact for member enquiries, delivering prompt, professional and solutions-driven support via Salesforce, phone and email. Own issues end-to-end, ensuring timely resolution within SLAs and a high-qualit...