Specialist, Customer Success

Job description

Help customers turn learning into impact. At Pearson, we’re building the future of learning and skills. From digital credentials to data-driven insights, our platforms help organizations empower learners, prove skills, and unlock opportunity at scale. We’re looking for a Specialist, Customer Success to support customers across EMEA, owning the post-sale experience and helping our partners achieve meaningful, measurable outcomes from their investment in Pearson’s Credly platform. Your Opportunity: As a Customer Success Specialist , you’ll be the trusted partner for a portfolio of customers, guiding them from onboarding through adoption, value realization, and growth. You’ll deliver structured onboarding experiences, proactively monitor customer health, and identify opportunities to expand impact across additional Pearson products. This is a highly collaborative role where you’ll work closely with Sales, Product, and internal teams to ensure customers see real value and stay engaged for the long term. What You’ll Be Doing: What Will Set You Up for Success - Own the post-sale customer journey , acting as the primary Customer Success Manager from onboarding through adoption, value real...