Sales Operations & Support Analyst

Job description

POSITION SUMMARY: The Sales Support role is a key contributor to the sales process, ensuring operational efficiency and exceptional customer support. Employees in this role are responsible for a variety of tasks aimed at streamlining sales activities and maintaining high standards of accuracy and timeliness. Key responsibilities include: This role demands a high level of organization, attention to detail, and the ability to collaborate across departments to support the broader goals of the UK and Ireland sales team. - Quotation Management: Creating basic to intermediate-level quotes to support the sales team. - Purchase Order Validation: Reviewing and validating order packages for accuracy and compliance. - System Updates: Maintaining up-to-date records in C1 and Oracle Sales Cloud (OSC), DataZen to ensure seamless information flow. - Account Management: Setting up new customer accounts in OSC. - SPR Follow-up: Managing the approval process for Special Pricing Requests (SPR) to meet client needs and operational requirements. - Sales Request Handling: Addressing sales requests promptly while adhering to defined Service Level Agreements (SLA). RESPONSIBILITIES: Create basic/ intermed...