IT Support Specialist

Job description

IT Support Specialist - ( 260003PC ) Description The Berkshire District Attorney’s Office seeks a highly reliable IT Support Specialist. This role focuses on supporting desktop devices (workstations, laptops, printers, peripherals) and delivering essential end-user training. User & System Administration: - Manage user accounts via Active Directory and Exchange Admin Center. - Provide Windows 11 and Office 365 training and troubleshooting. - Build, maintain, and deploy desktop/laptop system images. - Maintain security compliance through system patching and antivirus maintenance (Ivanti/Symantec). Hardware & Infrastructure Support: - Handle procurement, installation, and deployment of new computer equipment. - Diagnose and resolve hardware, software, and network connectivity issues. - Coordinate with LAN/WAN administrators to resolve network problems. - Manage, track, and order hardware/software assets and IT supplies. Operational & Media Support: - Deliver courtroom media presentation support in partnership with the Communications Specialist. - Facilitate virtual meetings using Zoom, Microsoft Teams, and WebEx. - Assist with digital document management, file archiving, and automated...