Team Lead, Fraud & Dispute Operations

Job description

At ING, we’re not here to make banking complicated. We’re here to make it simpler, more intuitive, and fit seamlessly into our customers’ lives — so they can focus on what matters to them. As one of Australia’s leading digital banks, we’ve built our business on innovation, customer focus, and a commitment to doing things differently. As our next Team Lead, Fraud & Dispute Operations , you’ll play a key role in leading a team responsible for managing fraud investigations and dispute cases across our products. You’ll guide your team through complex and time-sensitive situations, ensuring customers are supported with care while delivering accurate, compliant outcomes. This role combines people leadership with operational oversight. You’ll drive team performance, strengthen controls, and continuously improve how we manage fraud and disputes — all while working closely with stakeholders across the business to deliver consistent, high-quality outcomes. This is a permanent role based in Sydney. What you’ll do: - Lead and develop a team, supporting performance, engagement, and capability building. - Oversee fraud and dispute investigations, ensuring accurate and timely case resolution. - M...