Dispatcher

Job description

Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. JOB SUMMARY This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. JOB DUTIES: - Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue - Makes every effort to compress call scheduling to effectively maximize productivity and revenue - Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window - Re-schedules appointment times at client’s convenience as necessary - Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber - Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment - Shares res...