Dispatcher - 12 Month Contract

Job description

The Role: The role of the Dispatcher is to support overflow demand and holiday coverage for all departments in dispatch. The successful candidate will be trained on all positions within the Dispatch team. Responsibilities: Driver Support: - Ensure phones and satellite messages are answered promptly - Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner - Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc. Troubleshooting: - Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service. - Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed. - Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily - Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic ser...