Customer Service Representative

Job description

We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process. Responsibilities: - Handle customer inquiries while walking them through the customer acquisition process, in person - Provide information about the products and services - Troubleshoot and resolve product issues and concerns - Document and update customer records based on interactions - Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: - Previous experience in customer service, sales, or other related fields - Ability to build rapport with clients - Ability to prioritize and multitask - Positive and professional demeanor - Excellent written and verbal communication skills - Leadership ability - Training experience is a plus but not a requirement