Customer Service Team Leader

Job description

📍 Sunderland (Hybrid) | Full Time | Permanent | At tombola, our players are at the heart of everything we do. Creating long term fun, delivering brilliant experiences and building a genuine sense of community is what makes us different. Our Customer Experience teams are a huge part of that. Whether it’s supporting players directly, creating a welcoming and engaging player experience in our chat rooms, or helping customers through more sensitive safer gambling conversations, our CX teams bring the tombola experience to life every single day. We’re now looking for a Customer Service Team Leader to join the team. This is a great opportunity for an experienced people leader who enjoys creating high performing teams, driving performance and making a real impact on both the customer and employee experience. We’re looking for someone who is confident leading from the front, comfortable in a fast paced environment and passionate about helping people grow and succeed. What you’ll be doing: As a Team Leader, you’ll lead a multi skilled team of Customer Service Advisors and Chat Hosts, creating a positive and high performing environment where people feel supported, motivated and challenged to...