Customer Service Representative

Job description

Customer Service Representative Department: Customer Service: Employment Type: Full Time: Location: Atlanta, GA: Reporting To: Christie Simpson: Description: The Customer Service Representative provides effective customer service for all internal and external customers. Key Responsibilities: - Responsible for communicating with customers via phone, email, fax, etc. - Provides timely and accurate information to incoming customer service orders, status, and product knowledge request - Processes customer orders, changes, and returns - Resolves customer complaints by investigating problems, developing solutions, and making recommendations - Works closely with the Operations Supervisor as directed - Reviews and maintains customer database to track information on account information, statuses, orders, and lead times - Provides timely feedback regarding service failures or customer concerns - Works closely with Sales Representatives on quotes, status of orders etc. - Promotes a safe workplace - Performs other duties as directed Skills, Knowledge & Expertise: - Strong communication and interpersonal skills - Outstanding customer service skills - Excellent time management ability - Ability...