Reservations Supervisor

Job description

Company Description AN ICON EVOLVED: Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. Job Description: Job Purpose: Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos’ culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano. Duties & Functions: - Processing travel agent commissions. - Processing of group request as well as blocking reservations. - Processing of the company hotels, restaurants and nightlife reservation requests. - Liaison between sales manager and operational managers. - Answer all phone calls promptly and in a courteous mannering keeping with Forbes and Delano standards - Be knowledgeable of current rates, mark...