Senior Specialist, Service Performance Recovery

Job description

Are you ready to help us and contribute to the One Plan Recovery for Service? Are you skilled at collaborating effectively across the NCE organisation with various stakeholders? Then we might have the right opportunity for you. Service > Service Delivery > Service Delivery Center The Global Delivery Center team enables the Service One Plan strategy and supports the development of a more capable hub in Chennai for the Service value chain. Delivery includes supporting the global priorities of Service, where the outcome will be measured on - DC/MW, LPF&LDs reduction and EBIT recovery. Responsibilities: This role acts as a central coordination point between Global Project Management, Delivery Management, Quality, and Offer Governance, ensuring stable and compliant delivery of transferred work across regions and customer sites. The position is responsible for overseeing recovery and transition activities, aligning scope, quality, and contractual commitments, and proactively addressing delivery risks. Additionally, the role provides leadership support in the matrix organization, guiding priorities and execution through strong stakeholder management and influence. - Build the new GCC set-...