Customer Support Specialist - Dallas, TX

Job description

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! The Customer Support Specialist is responsible for assisting with the operational support and customer service components of the API client requirements, by working with the client to achieve acceptable outcomes. This collaboration includes all necessary internal departments as well as outside parties to eliminate operational challenges involving clients, hotels and transportation. Essential Duties and Responsibilities: - Learn and maintain API procedures for work methodology, reservations systems and ACES....