User Adoption Specialist

Job description

User Adoption Specialist Company: Sequel Insurance Department: Operations Reports to: VP, Retail Operations About Sequel Insurance At Sequel Insurance, we’re proud to be a great place to work, built on a people-first, collaborative culture where employees are truly valued and empowered to thrive. We invest in our team through a competitive benefits package, meaningful growth and development opportunities, and an environment grounded in connection, transparency, and continuous improvement, so you can do your best work and build a rewarding, long-term career. Summary The User Adoption Specialist focuses on improving operational efficiency by bridging the gap between complex technologies and end users, training staff on how to utilize varying software tools. The User Adoption Specialist shall conduct training sessions, provide material development, evaluation, and ongoing training support. This role partners with business stakeholders, IT, and operations teams to ensure employees effectively utilize technology solutions. Key Responsibilities: - Lead adoption strategies for new and existing systems, including agency management systems, CRM platforms, and Microsoft tools - Identify adop...