Customer Operations Data & Insights Specialist (m/f/d)

Job description

Ready to turn operational data into decisions that make a real impact in the FitTech industry? Join a team that values your insights, gives you ownership, and empowers you to shape Customer Operations with clear, actionable intelligence. Salary range: 14,000 - 17,000 PLN net + VAT B2B Your position in our team: Design, build, and maintain dashboards and reports that are clear, actionable, and tailored to different roles Maintain ticketing taxonomies, data structures, and system configurations to ensure data quality and governance Translate operational questions into measurable hypotheses and actionable insights Extract knowledge from stakeholders and convert it into SOPs, workflows, and data-driven recommendations Continuously monitor operational metrics and support decision-making with structured, reliable data - Drive operational analytics by identifying trends, root causes, and measuring the impact of key initiatives (e.g., AI rollouts, workflow changes), including the development of forecasting and predictive models based on real data and project plans Your profile: 2–4 years in SaaS or tech, hands-on in Customer Support or Customer Operations Experience with ticketing systems...