Customer Care Specialist (23311)

Job description

Job DetailsJob Location: Corporate Headquarters - Rancho Cucamonga, CA 91730Salary Range: $27.66 - $38.61 HourlyThe Customer Care Specialist serves as the primary point of contact for both internal and external customers, supporting global supply chain initiatives. This role collaborates closely with the parent company and affiliates across more than five countries. The specialist is responsible for handling calls in a professional and efficient manner, accurately processing orders, identifying customer needs, and ensuring expectations are met. This position requires consistent follow-up and relationship management with both domestic and international customers, responding to inquiries received via phone and email. The role also partners cross-functionally with internal departments to ensure timely order release, accurate pricing, proper shipping requirements, and fulfillment of any special requests. Additionally, the Customer Care Specialist leads and presents monthly Sales and Operations Planning (S&OP) meetings with key stakeholders and acts as a liaison with the Finance team on trade management reporting. Essential Job Functions: Provide advisory sales support Facilitate monthl...