Front Desk Agent

Job description

Join Our Team at Hampton Inn & Suites|Home2 Suites Las Vegas We’re looking for passionate hospitality professionals to help us create exceptional guest experiences. Located steps from the convention center and just a mile from UNLV, our hotel is a hub for business and leisure travelers alike. Enjoy the energy of Las Vegas with entertainment venues like T-Mobile Arena nearby and easy access to the Strip via the Monorail. Be part of a dynamic team in the heart of the action! Front Desk Agent Position Summary: Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and services to guests, and receive payment for services. Essential Functions: - Check guests in and out of the hotel according to hotel and/or brand standards. - Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests. - Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests. - Take, modify, and cancel guestroom reservations. - Deal with inquiries, requests, and complaints from guests. Coordinate with other depa...