HRIS- Case Management functional manager

Job description

HRIS Case Management Functional Manager - Porto (Híbrido - 2x office) Our client is undergoing a major digital transformation and growth program, with Human Resources playing a central role. As part of this journey, a global HRIS landscape is being implemented across all countries and employees. The HRIS Case Management Functional Manager will be responsible for designing, implementing, and optimizing Case Management processes within the global HRIS ecosystem, ensuring efficient and high-quality HR support operations. Mission: Reporting to the HR Program Director, this role is responsible for leading the Case Management functional stream, ensuring alignment with the global HRIS model, and delivering efficient, scalable, and service-oriented solutions. Key Responsibilities: - Define, develop, and manage the Case Management Core Model , ensuring alignment with the global project roadmap (build & run phases) - Design and monitor KPIs and dashboards related to Case Management performance - Identify risks, anticipate roadblocks, and proactively drive resolution - Lead testing and validation campaigns for data and processes - Collaborate with technical teams to define Case Management arc...