Installed Base Manager

Job description

Job Title Installed Base Manager Job Description: The Installed Base Manager is accountable for the global commercial steering of the IGT Systems installed base, with a clear focus on value maximization, proactive replacement, lifecycle decision-making and performance management. The role operates at a global, cross-functional level and ensures that installed base insights are translated into structured strategies, disciplined governance and measurable commercial outcomes. Your role: - Define and drive a global installed base program focused on proactive replacement, lifecycle steering and value maximization across the IGT‑S portfolio. - Own the end‑to‑end global ESL (End of Service Life) extension process, including intake, assessment, governance and escalation of regional requests. - Work closely with Product Management, PLCM and CLV teams to translate installed base insights into portfolio, replacement and lifecycle decisions. - Establish and drive strong performance and daily management for installed base topics, including KPIs, dashboards and management cadence. - Act as the global commercial interface for installed base topics across Sales, Marketing and Service in the region...