Experience Improvement Specialist II

Job description

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA The Experience Improvement Specialist II partners with operational and clinical departments to promote patient experience improvements through collaboration, metric tracking, and training coordination. This role engages with leaders in a defined service area to implement human-centered practices, monitor performance trends, and ensure alignment with systemwide experience strategies. Working under general supervision, this Specialist builds relationships and applies foundational tools and frameworks to support local improvement efforts. Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 pro...