Dispatcher

Job description

Description Schedule and dispatch Drivers and vehicles for client delivery and pick up for medical appointments and meal delivery services. This is a Customer Service position. Serves as a Scheduler when needed. Cross-training is provided. Work is performed under general supervision reporting to the Transit Supervisor. - Dispatches transit drivers daily to schedule and meet client demands with respect to needed equipment. - Primary contact for transit drivers and answers their questions concerning directions, emergency calls. - Performs customer relations function for scheduling. - Performs routine and regular follow up with potential clients. - Responds to inquiries, complaints and correspondence from customers and the public; investigates and resolves complaints courteously and in a timely manner or refers appropriately. - Schedules group rides for congregate sites, Day Care sites and special contract services. - Prepares and reviews daily/weekly/monthly reporting. - Inventory control of tablets. - Ensures that Drivers are in proper uniform and reports violations to supervisor. - Responds to transit vehicle accidents and follows established protocol for reporting and investigatin...