Analyst, IT Escalations
Chipotle Mexican Grill · Columbus, Ohio, US
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of...
Job description
CULTIVATE A BETTER WORLD: Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY: As the Analyst, IT Service Center (ITSC) Escalations, you will support the resolution of escalated technology incidents and day-to-day service center operations. This role focuses on addressing escalated technical issues, assisting with service data review, and contributing to process improvements under moderate supervision. You will collaborate with ITSC leadership and cross-functional teams to help analyze incident trends, support reporting efforts, and support strengthening and maintaining operational consistency. This role contributes to service performance by applying technical knowledge and analytical skills to semi-complex challenges within the ITSC. WHAT YOU’LL DO: Provide real-time support to external call cen...