Patient Access Representative (Per Diem)

Job description

POSITION SUMMARY : Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance North Country Healthcare places on providing exemplary customer service. Understands and applies relevant legal concepts (e.g. confidentiality, patient rights, etc.) Completes other tasks as assigned by Patient Access management. This is a 24/7 position, requiring flexibility to work various shifts, including days, evenings, overnights, weekends, and holidays as needed. Schedules may vary based on department needs, and on-call responsibilities may apply. ESSENTIAL FUNCTIONS: - Functions as primary receptionist for all incoming patients to the department - Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff. - Check patients in and out for their appointments. Prints the visit summary and appointment cards as necessary. - Enters all required data into the appropriate electronic medical record modules, verifies d...