Client Success Analyst

Job description

Job Summary The Client Success Analyst oversees a portfolio of applications and partners closely with client stakeholders to deliver exceptional service and operational quality. This role manages client priorities, resolves inquiries, drives solution delivery, and collaborates with internal teams to ensure accurate, timely, and professional client deliverables. This position reports to the Client Success Tier Manager. Duties/Responsibilities: Acts as a Subject Matter Expert (SME) for product, feature, and application standards. Serves as the primary client contact for complex and challenging production applications with a focus on account and relationship management. Leads and supports client-facing meetings and calls, including preparation, documentation, and follow-up action items. Defines and maintains process documentation under the guidance of management. Manages both short-term and long-term client priorities, inquiries, and requests. Handles small to moderate application inquiries and performs investigations related to business data issues; provides root-cause analysis feedback to clients. Triages client inquiries, requests, and issues to ensure timely resolution. Coordinate...