Senior Operations Analyst

Job description

Role Overview The Senior Operations Analyst is a strategic, highly experienced analytics partner responsible for driving advanced insights, operational efficiency, and cost optimization across the Field Service organization. This role requires deep operational understanding, strong financial acumen, and the ability to influence senior leaders through high-quality analysis, executive-level storytelling, and proactive problem solving. In addition to supporting day-to-day operational decision-making, the Senior Operations Analyst plays a critical role in supporting growth initiatives by partnering with Commercial Finance to project staffing needs, model costs, and evaluate new business opportunities. This role also leads improvements in data quality, reporting, and analytics capabilities, acting as a key liaison between Field Service, IT, and Finance. What You Will Do: Strategic Operational Analytics & Insights: Lead advanced analysis of operational, financial, and performance data to identify systemic inefficiencies, cost-saving opportunities, and scalability improvements. Develop and oversee executive-level dashboards, scorecards, and reporting frameworks using Excel and Power BI. P...