Quality Manager

Job description

The Quality Manager is responsible for leading enterprise-wide quality strategy, ensuring products, services, and processes consistently meet or exceed customer and regulatory expectations. Reporting directly to the COO, this role provides leadership in quality management systems, continuous improvement, compliance, and risk mitigation. The Quality Manager partners cross-functionally to embed a culture of excellence, accountability, and customer focus, driving improvements in operational performance and long-term sustainability. REPORTING: - The Quality Manager oversees quality assurance, quality control, and regulatory compliance teams. - Other reporting relationships may be established on a project-specific basis. ESSENTIAL DUTIES AND RESPONSIBILITIES: Quality Leadership: - Develop, implement, and oversee the company’s Quality Management System (QMS). - Ensure policies, procedures, and standards align with customer, industry, and regulatory requirements. - Lead audits, inspections, and certifications to maintain compliance and industry credibility. Continuous Improvement: - Partner with operational leaders to identify and eliminate process inefficiencies, defects, and risks. - Ch...