Customer Service Coordinator (m/f/d)

Job description

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets. Tasks: - Respond promptly and professionally to customer inquiries via phone, email, and live chat. - Provide accurate and detailed information about products and services. - Resolve customer complaints and issues efficiently, with empathy and professionalism. - Collaborate with team members to continuously enhance the customer experience. - Participate actively in training sessions, team meetings, and knowledge-sharing activities. - Support marketing initiatives, including social media management and content promotion. - Assist with special customer service projects as required. - Deliver exceptional customer service to Tianshi’s networks ac...