Help Desk Technician (2nd Shift)

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Technical Support Services Skills: Customer Service, Data Center, Microsoft Office Certifications: None Experience: 1 + years of related experience US Citizenship Required: No Job Description: HELP DESK TECHNICIAN I (2nd SHIFT) Provides monitoring, technical support, and troubleshooting for statewide education network, Linux and Windows systems, HPC systems, and web applications. GDIT is looking for a 2nd shift, full-time (40 hours per week) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills and be passionate about technology and helping people. The position is for Monday through Friday 4pm to 12am. Responsibilities: Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. Work with external telecommunications and Internet vendors to get outages resolved within target time periods. Follow standard ope...