Assistant Hotel Manager

Job description

Compensation: The salary range for this position is $48,000 to $50,000 annually , depending on experience and qualifications. Position Summary: The Assistant Hotel Manager helps support the Hotel Manager in all aspects of the hotel including but not limited to housekeeping, front office, guest services, planning, staffing and payroll in accordance with hotel policies and procedures. Expected Contributions: - Directly supervise the housekeeping, laundry, front office, and guest service (operations) staff. Assist in the planning and conducting of training programs. Help plan and coordinate activities, assign and review work, resolve problems, etc. - Ensure that the team delivers excellent customer service always, ensuring guests’ comfort and safety - Handle all enquires or complaints in a timely, professional, and courteous manner, in person, on the telephone or via e-mail - Ensure the hotel is clean and tidy, at all times - Maintain high moral on the operations team - Create and execute on plans to increase efficiencies and service levels in Housekeeping. - Ensure that guest requests are dealt with properly and in a timely manner. - Ensure that all rooms meet Big Cypress standards -...