Overnight Front Desk Agent

Job description

Front Desk Agent at Cheeca Lodge & Spa: The Face of Memorable Guest Experiences Join Our Team: At the heart of the picturesque Islamorada, Cheeca Lodge & Spa is more than just a resort; it’s a haven of serenity and luxury. We are seeking a Front Desk Agent who will be the first and last point of contact for our guests, playing a pivotal role in ensuring guest satisfaction and a memorable stay at our esteemed resort. Requirements: Join Us: As a Front Desk Agent at Cheeca Lodge & Spa, you will be the emblem of our resort’s commitment to outstanding guest experiences. If you have a passion for hospitality and a flair for guest relations, we invite you to apply and become an integral part of our team, where every interaction is an opportunity to create lasting memories for our guests. - Greet and check-in arriving guests. - Provide a warm, friendly, and courteous welcome to guests, addressing them by name and ensuring they feel welcomed. - Efficiently handle guest registration and room assignments, conducting check-out processes with precision. - Anticipate guest needs, exceeding expectations in service and care. - Resolve guest inquiries and complaints effectively, coordinating with v...