Customer Service Senior Manager

Job description

About this role: Wells Fargo is seeking a Customer Service Senior Manager to lead our Core team focused on the needs of Business Banking customers with annual revenues between $500,000 and $2 million The service provided by this team is key to retaining this customer base with Wells Fargo and assisting them with their everyday needs. This role will also lead our Spanish queue for Mass and Core customers that request in language engagement. Learn more about career areas and business lines at wellsfargojobs.com . In this role, you will: - Lead the Core business segment across Wells Fargo Business Operations Customer Service - Lead the Spanish queue for Mass and Core customer segments - Manage and develop both managers and individual contributors across multiple U.S. sites - Be responsible for how we deliver the best possible service for Core and Spanish speaking customers across the globe - Serve as the highest‑level escalation point for complex customer and employee issues, using sound judgment and critical thinking - Partner daily with internal groups including Bankers, Fraud, Credit Card, Merchant Services, Lending, Legal, and Complaints teams to resolve issues and support custome...