Service Lead - US

Job description

At Dexory, we’re redefining how warehouses operate—combining robotics, real-time data intelligence, and digital twin technology to give global logistics leaders unprecedented visibility and control over their operations. We’re entering a phase of rapid expansion, bringing our technology to more customers, more sites, and more complex environments than ever before. This is where you come in… The Opportunity: We’re looking for a Service Lead to scale our North American service operation ( with travel across North America and global sites as required). This isn’t a role where you inherit a mature function—you’ll shape it . From defining how service is delivered, to leading technicians in the field, to influencing product improvements through real-world feedback, you’ll sit at the intersection of engineering, operations, and customer success. You’ll start by getting hands-on with our systems—training across production and service to deeply understand how our robots are built, deployed, and maintained. From there, you’ll take ownership of fleet performance, uptime, and the entire service experience across the region. If you’re motivated by building, solving complex technical challenges,...