Customer Experience Specialist - Quality Improvement - FT - Days - MHM

Job description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: The Customer Experience (CX) Specialist works with multiple internal and external sources to assess and gauge customer needs and requirements, ensuring alignment with system goals and priorities that result in enhanced patient and customer experiences. Responsibilities: Collaborates with multi-departmental service line leaders and stakeholders, marketing and I.T. staff, patients, customers, and external user groups in early stage concepts to develop intuitive user experiences.Translates complex systems and technical requirements into simplistic diagrams, models and designs to facilitate shared understanding and create prototypes that provide customer and patient-focused solutions.Develops visualized experiences and designs systems for user interface, flows, interactions for web with wireframes, mockups, workflows, journey maps, and storyboards for multi digital channels to meet desired outcomes and interaction mod...