Tier 2 Technical Support Specialist

Job description

About DTIQ Technologies, Inc DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment. Role Overview: The Tier 2 Technical Support Specialist provides advanced technical support to customers and serves as an escalation point for complex issues. This role focuses on troubleshooting hardware, software, and network-related problems while maintaining strong queue performance and service level metrics. Key Responsibilities: - Provide direct technical support to customers via phone, email, and ticketing systems - Troubleshoot and resolve complex hardware, software, and network issues - Install and configure DTiQ systems remotely - Escalate issues when necessary and collaborate with internal teams to ensure resolution - Maintain...