Senior Customer Success Manager

Job description

About the role: The Customer Success department is the backbone of everything Forter does, and as a Senior Customer Success Manage r, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career. This position must be based in New York or Denver and follows a hybrid model. What you’ll be doing: - Own the end-to-end customer relationship for our largest and most strategic clients, executing a success plan and driving outcomes to turn partners into active promoters for Forter. - Serve as the primary advisor for your book of business, leading high-impact engagements, particularly Executive Business Reviews, to communicate Forter’s value and impact...